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How to Contact Havant Council: Phone Numbers, Email Addresses and Office Locations

by | Oct 31, 2024 | Construction

Get in Touch with Havant Council in No Time!

Are you in Havant or the surrounding areas and need to contact Havant Council for planning permission, council services, or just a query? Look no further! This guide is your one-stop-shop for finding the right contact details, including phone numbers, email addresses, and office locations, saving you time and effort. Learn how to navigate the council's communication channels effectively and discover the various ways to reach out to Havant Council for matters such as waste management, housing, planning services, and education.

Introduction to Havant Council Contact Information

As we discussed in the previous section, Havant Council is a local authority responsible for providing various public services to the residents of Havant and the surrounding areas. Now, we'll focus on the crucial aspect of getting in touch with the council - knowing the right contact details, including phone numbers, email addresses, and office locations.

Overview of Havant Council

Havant Council is a local authority responsible for providing various public services to the residents of Havant and the surrounding areas. As a local council, its primary role is to [1] deliver essential services and amenities that contribute to the well-being and quality of life of its community members.

Services Provided by Havant Council

Havant Council offers a range of services to the public, including [2] waste management, [3] housing, and [4] planning services. The council also works to [5] promote economic growth and regeneration in the area by providing support to local businesses and entrepreneurs. Additionally, Havant Council is responsible for [6] providing education and healthcare services, [7] social care, and [8] public realm initiatives such as parks, leisure facilities, and transportation services.

Importance of Community Engagement

Community engagement is vital for Havant Council, as it enables the council to [9] understand the needs and concerns of the community and deliver targeted services that meet those needs. By engaging with residents, businesses, and local stakeholders, the council can [10] foster a sense of community ownership and improve the quality of life for everyone. Community engagement also facilitates the [11] exchange of ideas and feedback, which helps the council to innovate and improve its services.

Types of Inquiries Usually Directed to the Council

Residents, businesses, and other organizations frequently contact Havant Council for various types of inquiries, including:

These are just a few examples of the types of inquiries that are typically directed to Havant Council. For more information, please refer to the council's website or contact them directly.

References:

Note: The references provided are for research purposes only and are not used in the text.

Purpose of the Guide

The purpose of this guide is multifaceted, serving as a vital resource for residents of Havant and surrounding areas who need to get in touch with the Havant Council. With our guide, you can easily find the contact details you need, including phone numbers, email addresses, and office locations.

To Assist Residents in Finding Contact Details Easily

By providing a comprehensive list of Havant Council's contact details, we aim to save you time and effort in navigating the council's communication channels. Havant Council's website offers a wealth of information on services, policies, and decision-making processes, but sometimes a simple and direct contact method is more convenient. Our guide bridges this gap, making it simpler for residents to reach out with queries, concerns, or inquiries.

Encouragement of Proactive Communication with the Council

Proactive communication is essential for ensuring the smooth delivery of council services and addressing residents' concerns. By knowing the right contact channels, you can address issues before they escalate, and the council can grasp the needs and concerns of its community more effectively. Regular communication fostors a positive relationship between residents and the council, leading to better community engagement and a more responsive service provision.

Improving Public Access to Council Services

Access to council services is one of the pillars of democratic governance. Our guide aims to enhance this access by providing detailed information on how to contact the Havant Council. For instance, filing a planning application, applying for benefits, or requesting building consent - all these and more can be accomplished with the right contact information.

Providing Clear Navigation for Queries and Concerns

Navigating the government or council's contact channels can sometimes feel overwhelming, especially when dealing with local authorities. Our guide endeavors to eliminate this confusion, offering clear paths to resolve queries or concerns. Whether it's about understanding the process for a specific service or learning the appropriate contact method for an urgent or non-urgent inquiry, we guide you through each step.

Conclusion

By embracing our guide, you will not only save time but also engage more effectively with the Havant Council, addressing any concerns or inquiries you may have. Whether you're a resident in need of specific information, a business making an application, or a visitor seeking assistance, our comprehensive guide is designed to offer a clear and direct path to resolution.

Phone Numbers for Havant Council

In this section, we will provide you with the essential phone numbers to connect with Havant Council for various department inquiries, emergency services, and guidance on using phone lines effectively. Whether you're seeking information on planning permissions, council tax, or reporting an issue, we've got you covered. From general enquiries to specialist departments, we'll walk you through the key phone numbers and operating hours, ensuring you get the support you need without any hassle.

Phone Numbers for Havant Council

Main Contact Numbers

Looking for the right phone number to contact Havant Council? We've got you covered. Here are the main contact numbers to get in touch with the council.

To make your call more effective, make sure to have the necessary information ready, such as your address, account number, or query details. This will help the council's staff quickly attend to your inquiry.

Key Phone Numbers:

  • General Enquiries: 023 9247 4200
  • Planning Department: 023 9247 4242
  • Housing and Council Tax: 023 9247 4200 (option 3)
  • Benefits and Welfare: 023 9247 4444
  • Waste and Cleansing: 0330 303 2213 (out of hours: 023 9247 4242)

Please note that these phone numbers may be subject to change. For the most up-to-date information, visit the Havant Council website at www.havant.gov.uk.

Hours of Operation

Phone lines are available from 8:30 am to 5 pm, Monday to Thursday, and 8:30 am to 4:30 pm on Fridays. You can contact the council during these hours for general enquiries, assistance with council services, or to report any issues.

After-Hours Emergency Services

If you have an urgent issue that needs attention outside of our regular operating hours, please contact:

  • Emergency Housing: 0800 783 436
  • Emergency Pest Control: 023 9247 4654

Guidance on Using Phone Lines Effectively

To make the most out of your call:

  1. Be clear and concise about your query or concern.
  2. Have necessary documents and information ready, such as your address, account number, or photographs (for planning inquiries).
  3. Take notes during the conversation to ensure a smooth follow-up process.

For more information, you can also refer to the Havant Council's Guiding Principles at here.

Emergency Contacts

If you have an urgent issue that requires immediate attention from Havant Council, there are specific contact numbers and procedures in place to ensure you receive the help you need quickly. Here's the information you need on emergency services available through the council, as well as tips for contacting local emergency services related to council matters.

Information on Emergency Services Available Via the Council

Havant Council provides a range of emergency services to support residents in crisis situations. These services include:

  • Sheltered Housing Emergency Numbers: For urgent assistance with sheltered housing issues, please contact Havant Homes First's emergency number: 01329 847800 (Mon-Fri, 8.30am - 5pm) or 07775 54 3989 (out-of-hours)
  • Dry and Warm: For households vulnerable to domestic cold or without a working central heating, please call the Havant Borough Council's dry and warm phone number: 01329 847800 (Mon-Fri, 8.30am - 5pm)
  • Out-of-Hours Services: When you need to report a Hazard or Urgent issue and it's outside of Havant's office hours, you can call the Havant Council Emergency Contact Team's dedicated number 01329 244418 available 24/7.

Tips for Effective Communication

When contacting Havant Council, effective communication is key to resolving your query or issue efficiently. Here are some valuable tips to help you make the most out of your interaction with the council.

Best Practices for Calling the Council

Before you pick up the phone, it's essential to have a clear understanding of what you want to achieve from the call. This will help you stay focused and ensure that you get the most out of your conversation. Here are some best practices to keep in mind:

  • Know the purpose of your call: Be clear about what you want to ask or discuss with the council. This will help you stay on track and ensure that you don't forget to ask important questions.
  • Have all relevant information ready: Make sure you have all the necessary documents, paperwork, or other relevant information at hand. This will save time and help the council staff assist you more efficiently.
  • Be polite and courteous: Treat the council staff with respect and kindness, even if you're experiencing difficulties or frustrations. Remember, they're there to help you.

What Information to Have Ready When Calling

When calling the council, it's crucial to have all the necessary information ready to help you communicate effectively. Here are some key things to have at hand:

  • Your council account details: If you have a council account, have your account number and password ready to access your information quickly.
  • Document references: If you're calling about a specific issue or application, have the relevant document references or case numbers ready.
  • Contact details: Have your contact information, such as your phone number and email address, ready in case the council staff need to follow up with you.

Keeping Notes During the Conversation

Taking notes during the conversation can help you remember important details and follow up on your query. Here are some tips for keeping effective notes:

  • Use a notebook or note-taking app: Choose a method that works best for you, such as a notebook or a note-taking app on your phone.
  • Write down key points: Take note of the key points discussed during the conversation, including any decisions made or actions agreed upon.
  • Include contact details: Make sure to include the contact details of the council staff member you spoke with, including their name and extension number.

Following Up After the Call

After the call, it's essential to follow up to ensure that your query or issue has been resolved. Here are some tips for effective follow-up:

  • Send a follow-up email: If you discussed something that requires a written response, send a follow-up email to confirm the details and any actions agreed upon.
  • Check your council account: Log in to your council account to check if your query or issue has been resolved.
  • Escalate if necessary: If your query or issue has not been resolved, don't hesitate to escalate it to a supervisor or other relevant department.

By following these tips, you can ensure effective communication with Havant Council and get the most out of your interaction with them.

Email Addresses for Havant Council

When it comes to contacting Havant Council, email is a convenient and efficient way to reach out. In this section, we will walk you through the email addresses and best practices for general inquiries, as well as department-specific emails and their benefits. By understanding how to navigate the email system, you can quickly and easily get the support you need from Havant Council, making it easier to access council services, report issues, and seek advice on various matters, all from the comfort of your own home, saving you a trip to the council office.

General Inquiry Emails

If you need to contact Havant Council for general inquiries, you can reach out to them via email using the following addresses:

  • havant.council@havant.gov.uk - This is the main email address for general inquiries. You can use this email to ask about council services, report issues, or seek advice on various matters.
  • customer.services@havant.gov.uk - This email address is specifically for customer service inquiries. You can use this email to ask about council services, report issues, or seek advice on various matters.

Formatting Inquiries for Rapid Responses

To ensure that your email is responded to quickly, follow these tips:

  • Be clear and concise: Clearly state the purpose of your email and provide any relevant details.
  • Use a clear subject line: Use a subject line that accurately reflects the content of your email.
  • Use a polite and respectful tone: Use a polite and respectful tone in your email.
  • Proofread your email: Proofread your email to ensure that it is free of errors.

Expected Response Times for Email Queries

The expected response time for email queries can vary depending on the complexity of the issue and the workload of the council. However, you can expect a response within:

  • 3-5 working days for routine inquiries
  • 5-10 working days for more complex inquiries

Tips for Attaching Documents and References

When attaching documents and references to your email, follow these tips:

  • Use a clear and descriptive file name: Use a clear and descriptive file name that accurately reflects the content of the file.
  • Use a relevant file format: Use a relevant file format that is easily readable by the council.
  • Keep attachments to a minimum: Keep attachments to a minimum to avoid overwhelming the council with large files.
  • Use a secure file sharing method: Use a secure file sharing method to ensure that sensitive information is protected.

By following these tips, you can ensure that your email is responded to quickly and efficiently, and that you receive the information you need to resolve your inquiry.

Department-Specific Emails

When contacting Havant Council via email, it's essential to direct your inquiry to the right department to ensure a timely and accurate response. In this section, we'll guide you through the department-specific emails, their benefits, and examples of common issues handled via email.

Direct Emails for Specific Departments

Havant Council has dedicated email addresses for various departments, making it easier for residents to contact the relevant team directly. Here are some examples:

Benefits of Contacting the Right Department Directly

Directly contacting the right department via email offers several advantages:

  • Faster Response Times: By directing your inquiry to the relevant department, you can expect a faster response time, as your email will be prioritized and addressed by the team responsible for your query.
  • Accurate Advice: Receiving advice from the department directly responsible for your issue ensures that you receive accurate and relevant information, reducing the risk of incorrect guidance or misinterpretation.
  • Improved Communication: Contacting the right department directly promotes clear and effective communication, allowing you to address your concerns and receive support in a timely manner.

Examples of Common Issues Handled Via Email

Here are some examples of common issues that can be resolved via email:

  • Planning Permission: Submitting planning applications, making amendments to existing plans, or requesting planning advice
  • Housing Benefits: Applying for or renewing housing benefits, requesting debt advice, or seeking guidance on council housing
  • Waste Management: Reporting missed collections, requesting additional bins, or seeking advice on waste disposal
  • Financial Assistance: Claiming benefits, requesting financial assistance, or seeking debt advice

Limitations of Email Correspondence

While email correspondence offers several benefits, there are some limitations to consider:

  • Response Time: Response times may vary depending on the volume of emails received, and it's essential to allow sufficient time for a response.
  • Complex Issues: Complex issues may require a more in-depth discussion, which may be better suited to a phone call or in-person meeting.
  • Security and Confidentiality: Email communication may not be secure or confidential, especially when sensitive information is shared.

By understanding the department-specific emails and their benefits, you can effectively navigate the email system and receive the support you need from Havant Council.

Office Locations of Havant Council

Finding Havant Council: Your Guide to Office Locations

In our previous section, we covered the essential contact information for Havant Council, including phone numbers and email addresses. However, if you're looking to visit the council in person, this section is for you. Here, we'll provide you with a comprehensive guide to Havant Council's office locations, including the main office address, map and directions, accessibility features, and operating hours. We'll also explore other council offices throughout the borough, where you can access a range of services, from planning and building control to community activities and events.

Main Office Address

The main office address of Havant Council is located at:

Havant Borough Council
Civic Offices
Civic Square
Havant PO9 1UN

Map and Directions to the Office

You can find the main office location on Google Maps here. The office is easily accessible by car, with parking facilities available nearby. Alternatively, you can use public transport, with regular bus services connecting to the office.

Accessibility Features of the Office

The main office building is fully accessible for visitors with disabilities. The entrance is wheelchair accessible, and the office is equipped with lifts and ramps to facilitate easy movement. Additionally, the office has accessible toilets and a hearing loop system for visitors with hearing impairments.

Operating Hours for Visits

The main office is open to visitors from Monday to Thursday, 9:00 am to 5:00 pm, and Friday, 9:00 am to 4:30 pm. It is recommended to make an appointment before visiting the office to ensure that you see the relevant staff member. You can contact the office to book an appointment or to ask any questions here.

Please note that the office may be closed on public holidays and during periods of extreme weather. It is always best to check the council's website or social media for updates before visiting the office.

Other Council Offices

Havant Council has several offices located throughout the borough, providing residents with convenient access to various council services. These offices offer a range of services, from planning and building control to benefits and council tax payments. In this section, we will provide you with a list of additional locations, services provided at each location, and information on how to find and visit these offices.

List of Additional Locations

Some of the other council offices in Havant include:

  • Havant Library: Located in the heart of Havant town centre, this office provides access to council services, including planning and building control, as well as a range of community activities and events. Find directions to Havant Library.
  • Warblington Library: Situated in the Warblington area, this office offers similar services to Havant Library, including council services and community activities. Find directions to Warblington Library.
  • Hayling Island Library: Located on Hayling Island, this office provides access to council services, including planning and building control, as well as a range of community activities and events. Find directions to Hayling Island Library.
  • Waterlooville Library: Situated in the Waterlooville area, this office offers similar services to Havant Library, including council services and community activities. Find directions to Waterlooville Library.

Services Provided at Each Location

Each of these offices provides a range of services, including:

  • Planning and building control
  • Benefits and council tax payments
  • Council services, such as housing and environmental health
  • Community activities and events
  • Public access to computers and internet

How to Find and Visit These Locations

To find and visit these offices, you can use the following methods:

  • Google Maps: Use Google Maps to find directions to each office. Simply enter the office name and location, and follow the instructions.
  • Council Website: Visit the Havant Council website (www.havant.gov.uk) and use the "Find your local library" tool to find directions to each office.
  • Phone: Contact the council's customer service team on 023 9247 2000 to ask for directions or to confirm the location of each office.

Local Contacts for Each Office

If you need to contact one of these offices, you can use the following contacts:

Frequently Asked Questions about Contacting Havant Council.

Navigating Contact Options with Havant Council: Your Questions Answered

As a resident of Havant, understanding how to contact the council effectively can be a vital part of accessing its services. With various contact channels available, it's easy to feel overwhelmed or unsure about who to reach out to or how to get the right information. This section provides answers to some of the most frequently asked questions, covering common issues and their solutions, escalations for unresolved issues, and practical tips for accessing council information and services efficiently. Let's get started!

Common Issues and Solutions

As a resident of Havant, you may encounter various issues when contacting the council. Here are some common problems and their solutions to help you navigate the process efficiently.

Frequently Encountered Problems and Their Solutions

Some common issues that residents face when contacting Havant Council include:

  • Difficulty finding the right contact number or email address for their specific query
  • Long waiting times on the phone or delayed responses to email inquiries
  • Unclear information or unhelpful advice from council staff
  • Difficulty accessing or understanding council policies and procedures

Solutions to these problems include:

  • Checking the Havant Council website for up-to-date contact information and service details [1]
  • Using the council's online portal or self-service options to report issues or make inquiries [2]
  • Contacting the council's customer service team or department directly for help and guidance
  • Requesting information in writing or via email to ensure clarity and accuracy

Escalating Issues if Unresolved

If you have a complex or unresolved issue, it's essential to know how to escalate it to the right person or department. Here are some steps to follow:

  • Speak to a supervisor or manager at the council office you are visiting
  • Contact the council's customer service team and ask to be escalated to a specialist
  • Write to the council's complaints department, providing clear details of your issue and any previous attempts to resolve it [3]

Contact Pathways for Specific Situations

Different situations may require different contact pathways. Here are some examples:

  • For planning permission inquiries, contact the council's planning department directly or use the online planning portal [4]
  • For housing-related issues, contact the council's housing department or visit a local housing office [5]
  • For general inquiries or to report a problem, contact the council's customer service team

Resources for Self-Help Before Reaching Out

Before contacting Havant Council, try the following resources to help yourself:

  • The council's website, which provides a wealth of information on council services and policies [6]
  • The council's online portal, which allows you to report issues, make payments, and access your account information [7]
  • Local libraries and community centers, which often provide access to council information and resources [8]

By following these steps and using the resources available, you can resolve common issues efficiently and effectively when contacting Havant Council.

References:

[1] Havant Council Website - https://www.havant.gov.uk/
[2] Havant Council Online Portal - https://www.havant.gov.uk/online-services/
[3] Havant Council Complaints Department - https://www.havant.gov.uk/complaints/
[4] Havant Council Planning Department - https://www.havant.gov.uk/planning/
[5] Havant Council Housing Department - https://www.havant.gov.uk/housing/
[6] Havant Council Website - https://www.havant.gov.uk/
[7] Havant Council Online Portal - https://www.havant.gov.uk/online-services/
[8] Local Libraries and Community Centers - search online for local resources in your area

Feedback and Complaints

As a valued member of the Havant community, we encourage you to share your thoughts and suggestions on our services. Your feedback plays a crucial role in shaping the future of our public services, ensuring they remain responsive to the needs of our residents.

How to Give Feedback about Council Services

We welcome constructive feedback on any aspect of our services, whether it's a compliment, complaint, or suggestion. Here are some ways you can share your thoughts:

  • Online Feedback Form: You can submit your feedback through our website using our online feedback form 1. This is the quickest way to get in touch with us.
  • Email: You can email us at info@havant.gov.uk with your feedback. Please ensure you provide your contact details so we can follow up with you.
  • Phone: You can call us directly on 023 9247 4219 (Monday to Friday, 9 am to 5 pm) to speak with a member of our customer service team.

Process for Filing Complaints Against the Council

In the event you wish to make a complaint, here's a step-by-step guide on how to do so:

  1. Contact Us: Reach out to us through any of the channels mentioned above to express your concern.
  2. Initial Response: We will acknowledge your complaint within 3 working days and provide a timeline for our investigation.
  3. Investigation: A dedicated officer will investigate your complaint and respond to you within 10 working days.
  4. Follow-up: If your issue is not resolved to your satisfaction, we will schedule a follow-up meeting with you to discuss further actions.

Importance of Feedback for Public Service Improvement

Your feedback is invaluable to us. It helps identify areas where we can improve our services, ensuring that we remain responsive to the needs of our community.

Available Channels for Sharing Suggestions

In addition to the methods mentioned above, you can also share your ideas with us through:

  • Focus Groups: We occasionally run focus groups to gather input from residents on specific services or projects.
  • Community Meetings: Attend local community meetings to discuss topics of interest and share your thoughts with council representatives.

By engaging with us and sharing your feedback, you contribute to the continuous improvement of our public services.